There are many people in many places asking about how to repair their Xiaomi product and it is not clear how it works these days. A long time ago, in a year far far away, everyone used to repair the Xiaomi products they sold themselves. But since the company officially set foot in our country and official shops were established, that has changed. For official resellers, that is. Those shops that get products from unofficial sources still fix them themselves, there is no official Xiaomi service available.
You can find the list of official resellers at Xiaomi Hungarian website here. But I will list them for you:
- xiaomishop.hu
- mi-home.hu
- Xiaomi Store Arena Mall
- alza.hu
- Auchan
- Bauhaus
- Decathlon
- Emag
- Euronics
- Media Market
- Metro
- notebook.hu
- OBI
- Telecoms
- Vodafone
- Yettel
In case you buy any Xiaomi products from these stores, the official Xiaomi service is TMX Mobile Solution Kft.
"TMX Mobile Solution Kft. is one of the leading after sales service companies in Central Europe. The key to our success lies in the experience of the last 20 years and the strength of our young and motivated team of more than 350 employees. Our core business is repairing mobile phones, but we also service tablets and notebooks, whatever the type and level of problem. We offer a full range of after sales logistics solutions through our integrated systems to mobile operators and resellers in Hungary and surrounding countries.
Our 3,500 square metre service centre is located in Budaörs, and repairs are carried out in a fully ESD protected working environment equipped with the latest tools. Our technicians repair nearly 1,500 faulty appliances per day at 200 workstations."
If you have any problems with your Xiaomi product within the warranty period, all you have to do is. contact the service here. By filling in this form you can request a free door-to-door service courier. This means that all you have to do is pack the product, give it to the courier and when it's ready, the courier will bring it back to you. You don't even have to leave the house.
Information on how to submit your device:
If your device is suspected to have a charging or battery fault, please send in your device's factory accessories.
For repairs under warranty, please send a copy of the valid warranty ticket and/or invoice with your device, or upload a copy of the documents to our data sheet.
General information:
Please note that, for reasons of data protection, any data stored on the storage media of your device, regardless of the fault or the method of repair, will be deleted before the repair is started. For this reason, please ensure that you back up / delete the data stored on the device before sending it in. The service does not perform data backup. If the fault of the device does not allow you to back up your data, but it is essential for you, please contact a data backup company before using the service.
In addition, we cannot be held responsible for any non-factory accessories, sim cards, data carriers and accessories (e.g. glass foil, stickers, etc.) found in the device/device, which must be removed during the inspection and repair, regardless of the device type.
Out-of-warranty or unauthorised product service
It often happens that your device falls ill outside the warranty period and is no longer covered by the free repair. TMX is at everyone's disposal, so always ask about repair costs in advance so that you are not caught unawares. TMX will only and exclusively, on official global products but not the tools available in other regions. So, for those ordered from China Redmi K50-you can take it in, but they won't deal with it.
In all other cases, contact the seller's shop to claim the warranty. If they do, or if the shop has not gone out of business...
